Please Note: Orders must be placed before 3pm Monday to Thursday for next working day or Monday to Friday for Saturday delivery. Orders placed after 3pm will not be collected by our courier until the following working day. Orders placed on a Saturday, Sunday or Bank holiday, will not be processed until the next working day.
All undelivered orders should be reported to us within 30 days of the day you made your order as tracking may not be available after this time.
Orders placed using Klarna or Laybuy can only be delivered to the name and address registered on the Klarna and Laybuy account as per their terms and conditions.
Isle of Man
Ireland incl. Republic of Ireland
We offer a free collection service at one of our retail stores below -
Huyton Store - 2-4 Sherborne Square L36 9UR
International Shipping Prices
Who will deliver the parcel? Once the parcel has arrived in your country, it will be passed on to an internal post service and be subject to their standard delivery procedures.
How long will it take? Delivery will take 4 to 10 working days after dispatch. A signature may be required and if you're not around, the driver will leave a card with instructions on how to pick it up.This may vary depending on country but we should be able to give you more information if you contact our Customer Service team quoting your order number.
Can I track my order? You will receive a dispatched email with a tracking link on for your order.
Will the recipient have to pay duty on the order? Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Alive and Dirty Ltd cannot offer any assistance in these processes.To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.