FREE shipping on all UK orders £60 and over
Klarna & Clearpay Available (T's & C's apply)
Welcome to our store
Extended Christmas returns policy
FREE shipping on all UK orders £60 and over
Klarna & Clearpay Available (T's & C's apply)
Welcome to our store
Extended Christmas returns policy
FREE shipping on all UK orders £60 and over
Klarna & Clearpay Available (T's & C's apply)
Welcome to our store
Extended Christmas returns policy
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.
Our web site is updated with stock availability every few seconds. However there are rare times that we may find that a product with limited stock availability may be showing for sale by our website, but has already been sold in store. We will do our best to re-stock that product as quickly as possible or offer you an alternative. Should there be no alternative or our suggestions not be suitable for you, we will be happy to refund your order in full.
We offer a no quibble refund policy for purchases made on this website.
We will exchange or refund providing the goods are -
You can return your order free of charge to any of our stores as long as you present your invoice. Refunds can only be made to the same card used for the original purchase. Unfortunately PayPal, Klarna or Clearpay orders cannot be refunded in store but can be dropped off in-store, for return to our internet returns department
If you have received an item that is incorrect or faulty, please accept our apologies.
We will either refund via your payment method, or subject to availability, replace the item. Please specify your preference. This will be done as soon as possible after receipt of your return.
Returns Department
Alive & Dirty Ltd
2-4 Sherborne Square
Huyton
Liverpool
L36 9UR
UK Mainland
Isle of Man
Guernsey & Jersey
Ireland (incl. Republic)
Northern Ireland
Please Note: Orders must be placed before 3pm Monday to Friday for next working day delivery or by 10am Friday for Saturday delivery. Orders placed after 3pm will not be collected by our courier until the following working day. Orders placed on a Saturday, Sunday or Bank holiday, will not be processed until the next working day.
All undelivered orders should be reported to us within 30 days of the day you made your order as tracking may not be available after this time.
Orders placed using Klarna can only be delivered to the name and address registered on the Klarna account as per their terms and conditions.
We offer a free collection service at one of our retail stores below -
Huyton Store - 2-4 Sherborne Square L36 9UR
Orders are normally ready to collect within 1-3 working days but in some rare instances, can take up to 5 working days to be ready. Once you receive your ready to collect email you can collect your order. You will need your order number and proof of identity.
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