Our web site is updated with stock availability every few seconds. However there are rare times that we may find that a product with limited stock availability may be showing for sale by our website, but has already been sold in store. We will do our best to re-stock that product as quickly as possible or offer you an alternative. Should there be no alternative or our suggestions not be suitable for you, we will be happy to refund your order in full.
We offer a no quibble refund policy for purchases made on this website.
You can return your order free of charge to any of our stores as long as you present your receipt. Refunds can only be made to the same card used for the original purchase. Unfortunately PayPal orders cannot be refunded in store but can be dropped off in-store, for return to our internet returns department
If you have received an item that is incorrect or faulty, please accept our apologies.
We will either refund your card or, subject to availability, replace the item. Please specify your preference. This will be done as soon as possible after receipt of your return.
Alive & Dirty Ltd
2-4 Sherborne Square
The delivery charge is free over £60.
All orders are sent on a Next Working Day service (2 PM cut off time).
Once the order has been dispatched it will be delivered the next working day. If it is possible we will dispatch the same working day, however as not all stock is held at the same location we can only guarantee to dispatch orders within 2 working days (weekends and Bank Holidays are not classed as working days).
£2.99 delivery on all orders - Orders placed before 2PM Mon - Fri will be delivered the next working day - Orders placed between 2PM Friday and 2PM Monday will be delivered on the Tuesday - PLEASE NOTE SATURDAY & SUNDAY ARE NOT CLASSED AS WORKING DAYS
Please note that there may be an extra cost delivery cost involved if you live in the Scottish Highlands, Scottish Islands or Northern Ireland.
There is no delivery charge if you choose to collect your order from one of our two stores. Choose either our Liverpool ONE or Huyton store.
Please note: in order to select store collection you must create a user account, or use your existing account. Store collection is not available to "guests".
Orders will typically be available to collect within 2 working days. When your order is processed, you will receive an estimate of the day and time your order will be ready to collect. You will receive a further email when the order is ready to collect. Please wait for confirmation that your order is ready to collect before travelling to the store.
For security, you (or a person collecting on your behalf) will need to show a copy of your order confirmation email (in print or on your smartphone), and at least one form of ID. Valid forms of ID are: driving licence, passport, bank/credit card statement, council tax bill or a utility bill (gas/electricity/water/landline). Statements and bills should be no more than three months old, except council tax and water bills which may be up to 12 months old. The address must match your billing address.
Goods must be collected within 14 days of order.