We recommend using a tracked shipping service or purchasing shipping insurance as the parcel remains your responsibility until tracking shows it has been received by us.
You will be responsible for paying shipping costs unless specified by our customer service team. Shipping costs are non-refundable.
You can return your order free of charge to any of our stores. Please bring a copy of your invoice. Refunds cannot be issued in store but can be dropped off and will be processed with 3-5 days.
If you need to exchange your item, first please email us at email@example.com to make sure we have sufficient stock.
While we are happy to accept exchanges, the best way to do it is by returning your item for a full refund and buy the required size/ item again in case it becomes out of stock in the meantime.