Returns

For a return please return your unwanted goods to us within 14 days.

Goods must be returned unworn and undamaged at the customer's expense and a refund, less the original shipping costs will be issued within 30 days of goods return. When returning goods to us please use the returns form received with your order. Any item received after the 14 day period will be returned back to the sender with no refund made, unless prior authorisation is given.

Shipping
To return your product, you should mail your product to: 2 - 4 sherbourne square liverpool GB L36 9UR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns to Store

You can return your order free of charge to any of our stores as long as you present your receipt. Refunds can only be made to the same card used for the original purchase. Unfortunately Paypal orders cannot be refunded in store but can be dropped off instore, for return to our internet returns department


Exchanges
If you need to exchange an item, send us an email at customerservice@aliveanddirty.co.uk and send your item to: 2 - 4 sherbourne square liverpool GB L36 9UR.

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