Extended Christmas Returns Policy

   RETURNS POLICY

Our Christmas Returns Policy is valid from 24th October 2019.
Items ordered after this date can be returned for a refund or exchange until 4rd January 2020
 
Items purchased after this date will fall under our standard Returns Policy
 
All items must be returned in a sellable condition, in their original packaging and with all labels attached. We cannot accept any shoe boxes with sellotape on. Underwear garments cannot be returned. 
 
When returning goods, please complete the Returns Form located on the right-side of your invoice and include it with your return.

 


  POSTING YOUR RETURN

Please return your item to: Alive & Dirty Ltd, 2 - 4 Sherborne Square, Huyton, Merseyside L36 9UR

We recommend using a tracked shipping service or purchasing shipping insurance as otherwise we cannot guarantee we will receive your item.

 


 DROP OFF RETURNS IN STORE

You can return your order free of charge to any of our stores. Please bring a copy of your invoice.
Refunds for any payment method other than by card cannot be issued in store but can be dropped off and the relevant department will process the refund once received.
Please note, we will not be accepting refunds or exchanges at the till on Boxing Day.

 


STILL HAVE QUESTIONS?
Don’t panic! We’re here to help  

 JUST CALL: 0151 541 7610   OR EMAIL: customerservice@aliveanddirty.co.uk

 

 

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