Extended Christmas Returns Policy


Our Christmas Returns Policy is valid from 23rd October 2023. Items ordered after this date can be returned for a refund or exchange until 5th January 2024. Items purchased after this date will fall under our Standard Returns Policy

All items must be returned in a sellable condition, in their original packaging and with all labels attached. We cannot accept any shoe boxes with sellotape on. Underwear garments cannot be returned.

When returning goods, please complete the Returns Form located on your invoice and include it with your return.

 PLEASE NOTE- We will not be doing any refunds or exchanges in our stores on Boxing Day.


Please return your unwanted items to:
Alive & Dirty Ltd,
2-4 Sherborne Square,
Huyton, Liverpool,
Merseyside L36 9UR.


We recommend using a tracked service or purchasing shipping insurance as parcels returned by post remains the responsibility of the customer until tracking shows as received by us. 



You can return your order free of charge to any of our stores. You can exchange for the same value in store or receive a credit note. Refunds cannot be issued in store but can be dropped off and refund will be processed within 3-5 days. Please note, we will not be accepting refunds or exchanges in store on Boxing Day. Please bring a copy of your invoice.


Don’t panic! We’re here to help  
 JUST CALL: 0151 541 7610   OR EMAIL: customerservice@aliveanddirty.co.uk