Montane Anti-Freeze XPD Jacket Men

 TRACK YOUR ORDER

• UK orders can be tracked here
• UK orders sent with EVRI can be tracked here
• UK orders sent with Fast Despatch Logistics can be tracked here

 UK SHIPPING

Please Note: Orders must be placed before 12pm (Mid-day) Monday to Friday. Orders placed after 12pm will not be processed until the following working day. Orders placed on a Saturday, Sunday or Bank holiday, will not be processed until the next working day.

UK Mainland 

• Standard Delivery 3-5 Days - Free for all orders £60 and over
• Standard Delivery 3-5 Days - £4.99 for all orders under £60
• Next Working Day Delivery - £6.99 for all orders placed before mid-day Mon-Fri
• Saturday Delivery  - £8.99 for all orders placed before mid-day Mon-Fri

Northern Ireland & Scotland (excluding mainland UK)

• Evri 3-5 Days - £6.99 for all orders
• FDL 2 Day - £14.99 for all orders

Isle of Man

• Evri 3-5 Days - £9.99 for all orders
• FDL 2 Day - £14.99 for all orders

Channel Isles

• Evri 3-5 Days - £9.99 for all orders

Republic of Ireland 

• Evri 3-5 Days - £9.99 for all orders

FDL Transit Times

 COLLECT IN STORE

We offer a free collection service at one of our retail stores below -

Huyton Store - 2-4 Sherborne Square L36 9UR

Liverpool One Store - 9 Wall Street L1 8JQ

 INTERNATIONAL SHIPPING

International Shipping Prices

• Shipping cost is one standard price (price varies by country) with a maximum weight of 2kg.
• Shipping price includes insurance for order values up to £150.
• For orders that weigh more then 2kg, please email Customer Service for price.

Who will deliver the parcel? Once the parcel has arrived in your country, it will be passed on to an internal post service and be subject to their standard delivery procedures.

How long will it take? Delivery will take 4 to 10 working days after dispatch. A signature may be required and if you're not around, the driver will leave a card with instructions on how to pick it up.This may vary depending on country but we should be able to give you more information if you contact our Customer Service team quoting your order number.

Can I track my order? You will receive a dispatched email with a tracking link on for your order.

Will the recipient have to pay duty on the order? Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Alive and Dirty Ltd cannot offer any assistance in these processes.To help make sure sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

STILL HAVE QUESTIONS? Don’t panic! We’re here to help  

 Call us on 0151 541 7610   or email us at customerservice@aliveanddirty.co.uk

STANDARD RETURNS POLICY

• Please return your unwanted goods to us within 14 days of delivery date for refund or exchange.
• Underwear is non-returnable for hygiene reasons.
• All items must be returned in the original packaging and with all labels attached.
• We cannot accept shoe boxes with sellotape on. 
• When returning goods, please complete and include the Returns Form located on bottom of your invoice.
• Returns are at the customer's expense and a refund (less the original shipping cost) will be issued within 7 working days of the return. Any item received after the 14 day period will not be accepted unless prior authorisation is given and will be returned back to you.

 POSTING YOUR RETURN

We recommend using a tracked shipping service or purchasing shipping insurance as the parcel remains your responsibility until tracking shows it has been received by us.

You will be responsible for paying shipping costs unless specified by our customer service team. Shipping costs are non-refundable.

 DROP OFF RETURNS IN STORE

You can return your order free of charge to any of our stores. Please bring a copy of your invoice. Refunds cannot be issued in store but can be dropped off and will be processed with 3-5 days.

 EXCHANGES

If you need to exchange your item, first please email us at customerservice@aliveanddirty.co.uk to make sure we have sufficient stock.

While we are happy to accept exchanges, the best way to do it is by returning your item for a full refund and buy the required size/ item again in case it becomes out of stock in the meantime. 

STILL HAVE QUESTIONS? Don’t panic! We’re here to help  

 JUST CALL: 0151 541 7610   OR EMAIL: customerservice@aliveanddirty.co.uk